Our Commitment

At Kai Craft, every product is handcrafted with care and inspected before dispatch. Customer satisfaction is our priority.

Return Eligibility

Returns are accepted only if:

• Wrong product received
• Product received is damaged during shipping
• Manufacturing defect is found

Customers must inform us within 48 hours of delivery.

Non-Returnable Items

Returns will not be accepted for:

• Customized products
• Personalized items
• Made-to-order furniture
• Products damaged after delivery
• Products showing signs of misuse
• Natural variations in wood grain or color

Return Process

To request a return:

1. Contact us within 48 hours.
2. Share your Order ID.
3. Provide clear photos/videos of the product.
4. Our team will review the request.
5. If approved, return instructions will be shared.

Refund

After inspection:

• Refunds are processed within 7–10 business days, or
• A replacement product will be provided, depending on the situation.

Refunds are made through the original payment method.

Return Shipping

If the error is on our side:

• Kai Craft will bear the return shipping cost.

If the customer requests a return for reasons not related to product quality or our error:

• Return shipping charges will be borne by the customer, subject to approval.

Contact

Phone: +91 70175 70218

Email: drlgengineer78@gmail.com